Shipping & Returns

Shipping Policy

All domestic orders are processed within 24-48 hours. You can expect delivery of the order within 3-4 business days depending on your location. For locations which are in the interiors or in difficult coverage area, this may take between 7-10 working days.The timelines may vary during sales, festival season and other special occassions.

Also, all the orders are fulfilled by our Authorised Distributor, Nivaya Enterprises, located in Mangolpuri Industrial Area, Delhi-110083.

If you wish to cancel your order, you can do so by sending us an email on customercare@bhubotanicals.com within 24 hours of placing the order. Please note cancellation can only be done before shipment is dispatched.

Returns & Refunds

bhu botanicals will refund/ replace products that have a defect, are damaged or do not match the order placed. Please email us within 7 days of receipt of the product at customercare@bhubotanicals.com to proceed with returning the product and obtaining your replacement or refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to send the receipt or proof of purchase. 

If your return is accepted, we’ll initiate a return from our end and the product will be picked in its original packaging. The team shall process a replacement order only after receiving the original product. This may take up to 15 business days.

You can always contact us for any return question at customercare@bhubotanicals.com.

Damage or Defective Product

Please inspect your order upon reception and contact us immediately on customercare@bhubotanicals.com if the item is defected, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

No missing item/ broken item enquiry shall be entertained without a proper unboxing video.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.